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Store Policy 

Terms and Conditions 

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Introduction: 

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Here at Paseo Equestrian Limited we have set out below our terms and conditions. It must be noted these do not affect any of your standard statutory rights as a customer.  Please ensure you are aware and have read these prior to any order being placed, it is down to the customer to do this before they purchase.  

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Ownership, Permitted Use, Site Content and Copyright: 

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  • Paseo Equestrian Limited own and has the copyright and intellectual property rights relating to all content on our website, social media and products this includes images, content and text. 

  • Paseo Equestrian Limited content from our social media pages can not be used without us being tagged. 

  • If we love your photos and posts, we will ask permission for this to be shared on our social media sites and as the customer you have the right to reject and at any time ask us to remove the images. You will also be tagged in the post, on any occasion of the tag has not been added please do not hesitate to remind us to do so. 

  • Paseo Equestrian Limited own the copyright and trademarks to our logo and name , these cannot be used, and legal action can be taken should this occur. 

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Complaints Policy: 

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  • We will aim to respond within 5-10 business days.  

  • Please subject the message – Complaints – this ensures that we can respond and locate the email within our time frame.  

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Accuracy of Information: 

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  • Here at Paseo Equestrian we ensure that all the information provided on our websites and products is correct. We however have the right to change prices, or quantities available without notice to the customer.  

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Payment: 

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  • Payment must be made before an item is shipped out.  

  • If the payment has been put on hold or rejected, we hold the right not to ship the item and you will be contacted.  

  • We hold the right to refuse any payment and sale.  

  • Should an item go out of stock before we have listed it as out of stock, you have the right to be refunded or exchange to another product or wait for the item to return to stock.  

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Postage and Packaging: 

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  • Once items are ordered we aim to get them shipped out within 24 hours via Royal Mail. It will then be delivered under the delivery service selected by the customer. 

  • Paseo Equestrian Limited will not be liable for any delays or lost items once they have been shipped, as this is out of our control.  

  • Should there be any form of delay with postage on our end we will contact you. 

  • In Seasonal times when the post is busy, we do not hold any liability for delays. Please ensure you order within a substantial time and with the correct shipping method to ensure you receive your item on time.  

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Promotional offers: 

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  • Only one code per order can be used. 

  • In the case of seasonal sale item or promotional items, please read the information with the codes, some items may not be able to be refunded or exchanged.  

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Tax and Duties Charges: 

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  • Paseo Equestrian Limited does not cover the cost of any import taxes or duties upon delivery to your country should there be any. 

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Your information: 

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  • Your details and information will be shared with our website host ‘Wix’ website and the form of payment method. 

  • Your details will not be shared with any other 3rd party unless it is related to your order for example the shipping of your item. 

  • Your details will not be held by us, unless required for your order.  

 

Email: info@paseoequestrian.co.uk 

Instagram: @paseoequestrian 

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Our company name: Paseo Equestrian Limited 

Our company number: 14610728

Our company address: Harewood House, Snakes Lane, Ugley, Bishops Stortford CM22 6HW

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We can be contacted by email or via our social media platforms. We aim to address all queries from social media in an acceptable time period.  

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Our business hours for contact, whereby our emails and social media message boxes will be checked is 10-5:30pm.  

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